Frequently Asked Questions

Everything you need to know about your OVO experience.

What is your shipping policy?

Orders are typically processed within 3-5 business days. Once shipped, you will receive a tracking number via email. Please note that shipping times may vary during high-demand collection launches.

Can I return or exchange my items?

We accept returns for store credit or exchange within 14 days of delivery, provided the items are in original, unworn condition with all tags attached. Final sale items, such as collaborative releases and undergarments, are not eligible for return.

How do I know which size to order?

Each product page includes a specific size guide. Generally, OVO apparel follows a standard athletic fit. If you prefer a looser, oversized look, we recommend sizing up.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products authentic?

Yes, all products sold on the official October's Very Own website are 100% authentic. We do not authorize third-party resellers, so purchasing directly from us or our official flagship stores ensures product integrity.

Do you ship internationally?

Yes, we ship to most countries worldwide. International customers are responsible for any applicable customs duties, taxes, or import fees required by their local government.